The Cotton Corporation of India Ltd.

To our clients/citizens

Cotton growers including their cooperatives, textile mills in the country (both in private and institutional sectors), international buyers and their agents, cotton trading community, ginners and pressers, State Government officials, APMC officials etc.

Through

Field Officers and staff in 234 purchase centres, 88 Executives, 783 Non-executives in 20 branches and 46 executives, 163 non-executives in the Corporate Office located at Kapas Bhavan, CBD, Belapur, Navi Mumbai 400 614.

Standard of performance

The Corporation has evolved strategies to standardise its performance by way of ensuring 100% payments to farmers for kapas purchases within 10 days by ensuring supply of quality cotton to our clients i.e. textile mills, by ensuring reply within 7 days to Government departments for important references received and by satisfying the public in general, making enquiries with regard to Corporation matters/grievances.

Complaints and Grievances

To attend all complaints received either at branches or at Head Office within three weeks. Complaints at Branch level which can be from purchase centres/within the branches will be sorted out by the Branches themselves, while complaints received at Head Office will be acted upon at Head Office.

To promptly acknowledge grievance of any nature received from Public/Employees/Members of Parliament/Members of Legislative Assemblies and redress the grievance within three weeks.

Services provided

The services provided by the Corporation can be grouped as under:-

    i) To its clients (buyers) i.e. user textile industry:

        The Corporation serves the user textile industry by way of selling quality cotton to the mills in the private sector including large textile groups and Export Oriented Units, Institutional sector i.e. mills under the management of State Textile Corporation and National Textile Corporation and in the co-operative sector. The Corporation has already established itself as a dependable and regular supplier of quality cotton consistently to the user textile industry, both in the domestic and international market.

    ii) To the cotton growers of the country:

        The Corporation serves the cotton growers by way of procurement of their produce brought in the regulated markets, under open auction. In the event the Support Price Operation (i.e. when the market prices touch the Officially announced minimum support prices level), the Corporation serves the cotton growers by procuring the entire quantity of kapas offered for sale to prevent distress sales by them and to ensure them remunerative prices, as also in sustaining their continued interest in cotton cultivation.

    iii) To the general public/all those connected with cotton marketing/textile industry:

        The Corporation tries to help all those who approach us for various types of enquiries, for information/data pertaining to cotton and to know about the activities of the Corporation, for obtaining published material to the Press/Media by contributing articles/write-up from time to time on issues pertaining to cotton and cotton related issues as also the activities of the Corporation, for such help, the public has to approach either the Corporate office or Branch offices/Liaison office, as per list given elsewhere. The Corporation itself functions under the guidance and direction of the Board of Directors nominated by the Government of India, under the over-all supervision of the Ministry of Textiles.

Corporation’s Expectations:

(i) What we expect from cotton growers:

The Corporation expects from the farmers supply of pure (unmixed) cotton brought at Agriculture Produce Market Committee yards so as to prevent unorganised (village level) sales on the part of the farmers and adequate availability of pure cotton, on the other.

(ii) From our clients:

From our clients i.e. user textile mills, whether in the private or public or the co-operative sector, the Corporation expects premium price for sale of contamination free cotton (i.e. quality cotton with CCI brand name) as also payment from them as per terms of the contract.

iii) From the Public in general/our competitors i.e. those in the Private trade/other State   Government Federations, etc.:

From our competitors in the private cotton trade/State Federations etc., the Corporation would expect fair competition/business dealings, while from others having dealings with us, we would expect feedback about the activities of the Corporation our role, significance and contribution in the context of cotton economy of the country.

Review of the Charter:

          Scenario of cotton and cotton textile industry changes fast, as also the role, functions, objectives and mission of the Cotton Corporation of India. Having regard to all these, there is need for a Review of the Corporation’s Charter and this will be carried out every two years.

Details of Grievance Officers:

List of Officers to whom public/parties/clients can approach for redressal of their grievances is given below with their names, addresses and telephone numbers:

Name:

1.

Shri. N. Kirubanithi

Director (Finance)

Address:

Office:

The Cotton Corporation of India Ltd.,

Kapas Bhavan,

Plot No.3-A, Sector 10,

Belapur, Navi Mumbai 400 614.

Residence:

Flat No. 8, 3^rd floor,

NEEL REGENCY BUILDING

Ridhi Sidhi Co-op. Hsg. Society Ltd.,

Road No.1, Plot No.2, Sector-III,

New Panvel,

Navi Mumbai 410 206

Telephone:
Office :

27579218, 27560143

27579217 Ext. 504

Residence:
27481215

Name:

2.

Dr.(Mrs) Rita Kumar,

General Manager (Hindi),

Address:

Office:

The Cotton Corporation of India Ltd.,

Kapas Bhavan,

Plot No.3-A, Sector 10,

Belapur, Navi Mumbai 400 614.

Residence:

Juhu Sameep Society,

4/69, New D.N.Nagar,

Andheri (West)

Mumbai 400 053

Telephone: Office: 27576083 / 27579217 Ext. 406

Residence: 26233421

Consumer Grievance Redressal System:

            To address the grievances of customers, which cannot be addressed at Branch Office level, the Corporation has set up the Consumer Grievance Redressal System at the Corporate Office at Kapas Bhavan, Plot No.3-A, Sector 10, CBD, Belapur, Navi Mumbai 400 614 to ensure accountability of services being provided to the customers. The following officers have been appointed as Nodal Officers for Consumer Grievance Redressal:

(1)    Nodal Officer for Redressal of Grievance in respect of Textile Mills :

Name:

1.

Shri. C.S. Teotia

Director (Marketing)

Address:

Office:

The Cotton Corporation of India Ltd.,

Kapas Bhavan,

Plot No.3-A, Sector 10,

Belapur, Navi Mumbai 400 614.

Residence:

104, Anand Mangal Co-op Housing Society,

Plot No. 17, Sector No. 19,

Nerul,

Navi Mumbai 400 706

Telephone:
      Office :
27576088 Direct

27579217 Ext. 506

Residence: 27703922

(2)    Nodal Officer for Redressal of Grievance in respect of cotton seed consumers :

Name:

1.

Shri. P.K. Agarwal

General Manager (Purchase)

Address:

Office:

The Cotton Corporation of India Ltd.,

Kapas Bhavan,

Plot No.3-A, Sector 10,

Belapur, Navi Mumbai 400 614.

Residence:

F-49, Income Tax Colony,

Sector 21/22. CBD Belapur,

Navi Mumbai 400 614

Telephone: Office:
27579217 Ext. 506

27579495

Residence: 27521121

Publication of Cotton Corporation of India:

More detailed information about the Cotton Corporation as also various types of statistics pertaining to cotton including market prices of cotton for different years are available from copies of our Publication entitled "Indian Cotton - A Profile", which are available at the Administrative office of the Corporation (Kapas Bhavan, Belapur, Navi Mumbai 400 614) on complementary basis, to Parties concerned with cotton, cotton trade (marketing) and textile industry. (Presently publications of the Corporation are not priced one).

Information about website of CCI and Ministry of Textiles:

Information about the Cotton Corporation is also available on our website (www.cotcorp.com) as also website of the Ministry of Textiles (www.nic.in/texmin).

Provision also exists on the Corporation’s website to receive entire suggestions/feed back in respect of the Corporation’s Charter.

Addresses of Branch Offices/Sales Office/Liaison Office:

* List of Branch Offices / Sales Offices / Liaison Office is enclosed.

List of Nodal Officers at Corporate Office:

Nodal Officers at Corporate Office:

Name:

1.

Shri. N. Kirubanithi

Director (Finance)

Address:

Office:

The Cotton Corporation of India Ltd.,

Kapas Bhavan,

Plot No.3-A, Sector 10,

Belapur, Navi Mumbai 400 614.

Residence:

Flat No. 8, 3^rd floor,

NEEL REGENCY BUILDING

Ridhi Sidhi Co-op. Hsg. Society Ltd.,

Road No.1, Plot No.2, Sector-III,

New Panvel,

Navi Mumbai 410 206

Telephone

Office:

27579218, 27560143

27579217 Ext.504

Residence:

27481215

Name:

1.

Dr.(Mrs) Rita Kumar,

General Manager (Hindi),

Address:

Office:

The Cotton Corporation of India Ltd.,

Kapas Bhavan,

Plot No.3-A, Sector 10,

Belapur, Navi Mumbai 400 614.

Residence:

Juhu Sameep Society,

4/69, New D.N.Nagar,

Andheri (West), Mumbai 400 053

Telephone

Office:

27576083/27579217 Ext.406.

Residence:

26233421

List of Branch Officials

Name of the Branch Name of the Branch Manager with Addresses, [E-mail] etc. STD CODE
Telephone .No

Off/[ No.] Res.

ANDHRA PRADESH

ADILABAD:

SHRI P.T.PILLEWAR,DY GENERAL MANAGER
THE COTTON CORPORATION OF INDIA LTD.,
Door No.4-2-198 A-E, Shanta Bhawan,
Cinema Road , ADILABAD – 504 001.
adilabad@cotcorp.com

08732

226538/226708/226327*

227308

GUNTUR:

SHRI P.A. GHATE, BRANCH MANAGER
THE COTTON CORPORATION OF INDIA LTD.,
Kapas Bhawan, 4/2, Ashok Nagar, P.B.NO.227,
GUNTUR-522002.
guntur@cotcorp.com

0863

2233943 223347/22357472*

2241875

WARANGAL:

SHRI R.C. SHARMA. BRANCH MANAGER
THE COTTON CORPORATION OF INDIA LTD.,
2^nd floor, M.G. Road,    11-25 -79, P. O. Box No.9,
WARANGAL – 506002.
warangal@cotcorp.com

0870

2565088 2429394 2501451*

2544202

GUJARAT

AHMEDABAD :

SHRI R.C. BANSAL, BRANCH MANAGER
THE COTTON CORPORATION OF INDIA LTD.,
Sakar-1, 10th floor, Near Gandhigram Rly Stn.,
Opp.Nehru Bridge, Ashram Road,                                              AHMEDABAD-380009.
ahmedabad@cotcorp.com

079

6589717 D* 6588771 6588822

6404923

RAJKOT:

DR S.K. CHATURVEDI, BRANCH MANAGER
THE COTTON CORPORATION OF INDIA LTD.,
Ruda Bldg., 5^th floor, Jamnagar Road,
RAJKOT – 360 001.
rajkot@cotcorp.com

0281

2441629 2477560*

2472395

MAHARASHTRA

AKOLA

SHRI S.K. DAS, DY. GENERAL MANAGER
THE COTTON CORPORATION OF INDIA LTD.,
Shakambari Plaza, 1^stFloor floor,
Murthijapur Road, National Highway
No.6, AKOLA – 444 001
akola@cotcorp.com

0724

2401185 2401183 2401184[Fax]

2401082

AURANGABAD:

SHRI S.K. SURI, DY. GENERAL MANAGER
THE COTTON CORPORATION OF INDIA LTD.,
Chandra Mauli Bldg., Plot No.27,
Samrat Nagar, Veer Savarkar Chowk,
Shahanoorwadi Road,
AURANGABAD-431005
aurangabad@cotcorp.com

0240

2340523
2361451
2361834* Fax

          2349916

KARNATAKA

BANGALORE:

THE COTTON CORPORATION OF INDIA LTD.,
No.56/1, 7th Cross Central Street,
Kumarapark West,
Seshadripuram,                                                                              BANGALORE-560020.
bangalore@cotcorp.com

080

2223391 2916191 22226456*

          3434613

HUBLI:

SHRI ATUL KALA, BRANCH MANAGER
THE COTTON CORPORATION OF INDIA LTD.,
NO.4, Kuchi House, Near Saraswathi Sadan,
J.C.Nagar, P.B.No.55,
HUBLI 580020.
hubli@cotcorp.com

O836

2263343-D 2368188* 2365986

285095

RAICHUR: THE COTTON CORPORATION OF INDIA LTD.,
Balaji Complex,    2^nd floor,    Goods Shed Road,
Station Area,                                                                    RAICHUR – 584101
raichur@cotcorp.com 08532
232712* 230712
231013

MADHYA